|
Voice Recognition Product
The term VRP is short for Interactive Voice
Recognition Product, which is a telephony technology
that allows interaction between callers and a phone
system to acquire or enter information into a
database. More and more companies are turning to
Voice Recognition Product to help reduce the
cost of common sales, service, collections, inquiry
and support calls to and from their company. Voice
Recognition Product or Voice Recognition Information
is one of the most common telephone functions in use
across the business community and is capable of
bringing remarkable benefits to
your company. Voice Recognition Product allow 24
hour access to a company from its customers Voice
Recognition Product its phone system. In today's
busy modern world, most callers expect on first
contact with a company, to be handled Voice
Recognition Product some kind of Auto
Attendant or Voice Recognition Information. This
method of call handling is generally accepted as
long as the caller is given ample opportunity to opt
out of the Voice Recognition Product and be able to
speak to a live agent.
Voice Recognition Product offer a cost effective and
money saving way of handling customer calls twenty
four hours a day, seven days a week. The handling of
routine phone requests for information can consume a
substantial amount of company resources and
ultimately money. Voice
Recognition Product, tailored to a company's
requirements can provide much the same information
as a live operator at a fraction of the cost both
financially and resourcefully. To put things in
their most simple form IVR systems let callers
interact with your company via its Voice Recognition
Product.
Voice Recognition Product hugely reduce customer
call handling costs, and can be introduced into
your company environment in a number of ways. The
most basic Voice Recognition Product simply
allow you to record a message that is played when a
customer presses the appropriate number on
the phone keypad. The more advanced Voice
Recognition Product allow callers to interact with a
company on a much greater scale. For example you
could set up an Interactive Voice Recognition
Product to retrieve specific account information
that is relayed to the caller through the
implementation of text-to-speech Voice Recognition
Product. Voice Recognition Product allows IVR
systems to read specific information from a database
and then relate that information back to the
customer in spoken format.
|